Check you are eligible for an iTunes or Amazon.co.uk Gift Card
Where can I find my order reference number(s)?
Once you've ordered your BT Mobile plan on BT.com, you should receive two order confirmation emails. The email titled "Thanks for your BT Order: here’s the detail" will contain your BT.com order reference, which is at least 12 characters long and will be a mix of letters and numbers.
Can I claim even if I haven't ordered on BT.com?
No, you can only claim a gift card if you've ordered a BT Mobile plan on BT.com.
When will I receive my gift card?
All claims go through a validation process. You will need to have bought a BT Mobile plan that is part of a promotion within the promotional period. If you bought a SIM Only plan you will need to have activated your SIM and all customers will need to have not returned it or closed their account within the first 14 days, then your claim will be validated and your iTunes or Amazon.co.uk Gift Card will be sent out as soon as possible. This process could take up to 45 days.
How do I claim my £50 discount on selected phones from BT Shop?
If you’re a BT Mobile SIM Only customer you’ll get a £50 discount code in your e-mail confirmation. Go to http://www.shop.bt.com/learnmore/telephony/bt-mobile/ select your phone and enter the code when asked. You’ll find the code in your e-mail order confirmation
Where can I spend my gift card?
You can choose between Apple iTunes or Amazon.co.uk.
Where will my gift card be sent?
Providing you’re eligible, the gift card will be sent to the address where your BT Mobile plan is registered within 45 days.
Do I need to keep information about how to claim my gift card?
We recommend you print off a copy by using the on screen print button or the email button for an email copy. You can also print or email the FAQ’s and Terms and Conditions
Who is the legal entity supporting the offer?
The legal entity supporting the offer is British Telecommunications plc, 81 Newgate Street, London, EC1A 7AJ. Email enquiries about the offer can be made here.
Having problems with your gift card?
If you have any difficulties claiming or receiving your gift card you can contact us online.
I’ve received a text message telling me my gift card is on its way
We have let you know that you’ll be receiving your gift card soon. We use a trusted supplier to send you your gift card. Our advisors have no way to bring forward the delivery of your gift card and we ask for your patience whilst we get it delivered to you. If you haven’t received your card within 21 days of getting the text message please contact us.
Available to new BT Mobile customers ordering the service through BT.com within the promotional period, excluding BT employees.
Your BT Mobile Service is subject to the standard terms of services - www.bt.com/legalstuff.
The voucher is non-transferable or assignable.
There is a maximum of one voucher offered per BT mobile plan.
Vouchers are only redeemable on eligible BT Mobile 12 month or 24 month plans. Vouchers are not redeemable on individual Family SIM 30 day SIMs.
You will be able to redeem this voucher after 14 days of purchase, by going to the link at www.vouchers.bt.com/offer/mobileclaim.
If you ordered a SIM Only plan your BT Mobile SIM must be activated in order to claim your voucher.
There is no cash alternative to this offer.
This offer is only available for a purchase made on Amazon.co.uk or from the Apple iTunes store.
The merchants represented are not sponsors of the BT Mobile vouchers promotion or otherwise affiliated with BT. The logos and other identifying marks attached are trademarks of and owned by each represented company and/or its affiliates. Please visit each company's website for additional terms and conditions.
Amazon.co.uk is not a sponsor of this promotion. Amazon.co.uk Gift Cards ("GCs") may be redeemed on the Amazon.co.uk website towards the purchase of eligible products listed in our online catalogue and sold by Amazon.co.uk or any other seller selling through Amazon.co.uk. GCs cannot be reloaded, resold, transferred for value, redeemed for cash or applied to any other account. Amazon.co.uk is not responsible if a GC is lost, stolen, destroyed or used without permission. See www.amazon.co.uk/gc-legal for complete terms and conditions. GCs are issued by Amazon EU S.à r.l. All Amazon ®, ™ & © are IP of Amazon.com, Inc. or its affiliates.
Amazon and iTunes vouchers are available to customers who bought a BT Mobile plan on www.bt.com on the following promotional periods.
Amazon and iTunes vouchers are available to customers who bought a BT Mobile handset plan on www.bt.com on the following promotional periods.
TM and © 2016 Apple Inc. All rights reserved.
You must redeem this voucher within 3 months from the date of purchase. After this date, you will no longer be eligible to receive this voucher.